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2017-02-20 17:54 GMT

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System and Network Status and Events
   

2015-10-02 20:00:00 GMT Intermittent login issues
Finished/Solved We currently have an issue causing intermittent login failures to the nntp servers. The issue is intermittent, and always temporary, 1-2 minutes at a time.
If you are getting a login error to the NNTP servers, please just try again after a minute or two.

We apologize for the inconvenience.

2015-10-01 09:18:30 GMT System Updates, Affecting Headers
Finished/Solved Due to system updates, those users who are still using headers may have to download the headers again to be able to use them.

We apologize for the inconvenience this may cause

2014-11-30 08:00:00 GMT EU SSL connection issue
Finished/Solved Some users are reporting SSL connection issues with the EU Servers.
Our engineers are working on the issue.

Ordinary EU connection (nntp) is okey and the U.S. servers are not affected.

We apologize for the inconvenience.

UPDATE: The Issue is now solved, and SSL works on the EU servers on all ports.

2014-11-29 07:00:00 GMT EU connection issues
Finished/Solved Some users are reporting connection issues with the EU Servers.
Our engineers are working on the issue.

We apologize for the inconvenience.

2014-11-24 03:00:00 GMT SSL issue EU servers
Finished/Solved We currently have issues with SSL on the EU Servers.
Normal connections works, and SSL works on the US servers.
Our engineers are working on the issue.

We apologize for the inconvenience.

UPDATE: SSL now works on the statndard port 563 on the EU servers.
Work continues to provide the alternate ports asap.

UPDATE 2: The Issue is now solved, and SSL works on the EU servers on all ports.

2014-04-01 15:00:00 GMT Network issue US Servers
Finished/Solved There is currently an issue with one of the Backbone networks connected to the Datacenter where our US servers are located.
This is causing bad performance for users in some locations.
Engineers from the Datacenter and the Backbone provider are currently looking into the issue.

The EU servers are unaffected.

We apologize for the inconvenience.

Update: This issue is now solved.

2014-03-16 07:00:00 GMT Authentication issues
Finished/Solved At the moment we are having some authentication issues. The technicians are working
on solving the issue.

We apologize for the inconvenience.

2013-03-29 12:00:00 GMT EU SSL connection issue
Finished/Solved Some users have reported issues causing SSL connections to fail to the
EU servers. Our engineers are investigating this issue.

The US server is unaffected by this issue.

We apologize for the inconvenience.

2012-12-24 10:30:00 GMT Authentication issues
Finished/Solved At the moment we are having some authentication issues. The technicians
are working on solving the issue.

2012-11-18 20:50:00 GMT Authentication issues
Finished/Solved At the moment we are having some authentication issues. The technicians
are working on solving the issue.

2012-02-16 22:08:56 GMT Header issue on US servers.
Finished/Solved At the moment we are having some issues with the headers on the US servers.
The technicians are working on solving the issue.

2012-02-10 19:30:00 GMT No more PayPal
In Progress Latest Update: Wed, 2012-02-22

Due to circumstances outside our control, we can no longer accept PayPal payments. PayPal has apparently decided that this industry is no longer worthy their service.

This will mean that existing subscriptions via PayPal will expire next due date, and not renew automatically, but WILL be able to renew manually, or create a new recurring subscription, using available payment options. If you don\'t have a Credit Card, you can use Moneybookers/Skrill, who offers local payment options and/or direct debit or bank transfer options in 200 countries.

Update: We now also accept Amazon payments, so if you have an account with Amazon.com or any of the local Amazon web sites, you can pay using the payment methods you have defined in your Amazon account!
Via Amazon you can also create a new Recurring subscription, so you don\'t have to renew manually.

If you want to continue having an automatically renewing subscription, you will be able to create a new one from your account Control Panel, (log in on top of this page), and you will then keep your current account information.
Currently available options for recurring subscriptions are Credit/Debit Card or Amazon Payments.

Thank you for your understanding.

2011-12-05 22:00:00 GMT Network issues US server
Finished/Solved Currently there is a network issue at the data center where the US server is located, causing connection issues for some users.
The data center engineers are troubleshooting, and we hope to have full connectivity back asap.
We apologize for the inconvenience.

** This issue is now solved **

2011-12-04 21:32:45 GMT Issues EU systems
Finished/Solved We currently have some issues in our EU server system, causing performance and connection issues for some users.
Our Engineers are working to solve the issue asap.

The US server system is unaffected by this issue, and may be used even by customers normally using the EU servers.

We apologize for the inconvenience.

2011-11-16 16:45:00 GMT Database issues
Finished/Solved We\'ve had an issue with our central database for several hours today, causing updates to not be saved properly.
This is affecting new users who signed up when this issue was ongoing, and current users who had paid for renewals.
It also affected our support ticket system, so tickets submitted during this time wasn\'t saved in the system.
We are currently working on bringing everything up to date, which will take a few hours.
We sincerely apologize for the inconvenience.

** This issue is now solved ***


2011-10-09 15:00:00 GMT Connection Issues
Finished/Solved Our engineers are currently investigating connection issues reported by some users.

This issue, which was caused my a malicious ddos attack, is now solved and the attack contained.
We apologize for the inconvenience.

2011-08-18 21:45:42 GMT Network issues US server
Finished/Solved There is currently an issue preventing connections to the US servers from some ISPs.

The technicians are looking for a solution.

** This issue is now solved **


2011-08-18 09:45:00 GMT EU server issues
Finished/Solved Currently users may experience intermittent connection issues when using the EU server system. Our engineers are troubleshooting the issue.
We recommend our users to experiment trying the EU2 and EU3 server addresses to find which currently works best for you.
(Please see our FAQ for exact addresses to try.)

We apologize for the inconvenience.

** This issue is now solved **

2011-05-04 08:30:00 GMT Timeouts EU server system
Finished/Solved An issue this morning caused timeouts when downloading certain newsgroups from the EU server system.
This issue is now solved.

2011-01-20 07:45:00 GMT Issues EU systems
Finished/Solved We currently have some issues in our EU server system, causing performance and connection issues for some users.
Our Engineers are working to solve the issue asap.

The US server system is unaffected by this issue, and may be used even by customers normally using the EU servers.

We apologize for the inconvenience.

** Solved **

This issue is now solved. However, depending on location, some users may still experience less than optimal performance from the EU systems.
FYI, in about a month we will launch an all new EU server farm, in the very well connected Equinix data center in Amsterdam. Then any remaining speed issues should be history.


2010-12-17 20:00:00 GMT Final Server Migration
Finished/Solved We have now closed the old servers, and the old server addresses are now pointing to the new server system.
This means that all who didn't already change server address as directed in our email announcements, now are getting connected to the new server system anyway.

If you haven't received the announcement, due to incorrect email address or spam filtering, a copy of the announcement is available in your user control panel here at this web site.
(Note: If you signed up after October 6, you've been using the new servers all along, and can ignore this message.)

If you are unable to connect to the server, please check so you don't have any peer blocking software running, or that any such software allows connections to our servers.

If you are using headers, you may need to download all headers again, depending on your newsreader. (If you get "article not found" using old headers.)

2010-12-05 12:00:00 GMT User update issues
Finished/Solved We currently have an issue causing updates to our central database to not be synchronized to the Newsgroups servers. This is causing login failures for new users, or users who just have renewed their accounts.
Our engineers are investigating, and we hope to have this solved soon.

We apologize for the inconvenience.

2010-11-30 15:50:00 GMT XPAT disabled
Finished/Solved We have for now disabled XPAT search capabilities of the servers, since this function was abused by a few users, causing extremely high load on the servers by doing many parallel broad searches, negatively affecting performance for all other users.
To search for specific messages in binary groups there are better modern methods; Some newsreaders even have built in search indexes, using their own indexing servers. There are also free raw search servers available on the net, to create nzb files, such as Binsearch.

2010-09-28 20:30:00 GMT Login Issues EU server
Finished/Solved There are currently some kind of issue causing logins to fail to the EU server farm.
Our engineers are troubleshooting.
If you can't log in to the EU server system, please switch to the US system until we have this issue solved.

We apologize for the inconvenience.

*************

This issue is now solved.

2010-07-02 18:00:00 GMT Connection limit INCREASE
Finished/Solved Today we have increased the maximum allowed number of simultaneous connections for all account types.
From today the new limits are:

Light: 20 connections
Unlimited Eco: 20 Connections
Unlimited Extra: 50 Connections!

We do not recommend using more connections than what is needed to fill your max bandwidth. Using too many connections may even decrease performance for many users!

2009-11-19 23:00:00 GMT NETWORK MAINTENANCE EU SERVER
Finished/Solved Date/Time:
GMT: 2009-11-19 23:00 - 2009-11-20 08:00
CET: 2009-11-20 00:00 - 09:00

Duration:
9 hours

Description:
Extensive highway and overpass demolition and reconstruction is being done in the vicinity of our Amsterdam data center. As a result of this construction, fiber pathways into our data center are affected and fibers are being moved.

Impact:
We expect significant interruptions of service during this period and/or service degradation during that time. Impacts may last for a short period or could extend through the entire maintenance window. Our network team will be on-site and actively engaged in monitoring this maintenance and managing traffic throughout.

We apologize in advance for any impacts that this may have on your service.

Please note that there are two maintenance events that are similar. Please also see the announcement for the maintenance on 2009-11-18 21:00 UTC

2009-11-18 21:00:00 GMT NETWORK MAINTENANCE EU SERVER
Finished/Solved GMT: 2009-11-18 21:00 - 2009-11-19 05:00
CET: 2009-11-18 22:00 - 2009-11-19 06:00

Duration:
8 hours

Description:
Extensive highway and overpass demolition and reconstruction is being done in the vicinity of our Amsterdam data center. As a result of this construction, fiber pathways into our data center are affected and fibers are being moved.

Impact:
We expect no hard outages of service during this period. However, service may be degraded as capacity to our peers may become constrained. Impacts may last for a short period or could extend through the entire maintenance window. Our network team will be on-site and actively engaged in monitoring this maintenance and managing traffic throughout.

We apologize in advance for any impacts that this may have on your service.

Please note that there are two maintenance events that are similar. Please also see the announcement for the maintenance on 2009-11-19 23:00 UTC

2009-10-09 11:00:00 GMT EU authentication issues
Finished/Solved At the moment we are experiencing authentication issues for some users at the EU servers.

The technicians are working on finding a solution.

We apologize for the inconvenience.

2009-10-06 14:00:00 GMT EU speed issue
Finished/Solved There is currently an networking issue at our EU servers. Users in Germany may experience reduced download speeds. We are pursuing a solution with the utmost urgency. We apologize for the inconvenience.

2009-09-09 02:00:00 GMT Web Site Down
Finished/Solved Due to an issue at our colocation provider, our web site was down for about 3.5 hours today, between approximately 22:00 GMT and 01:30 GMT.
This affected the web site and support ticket system only - the usenet news servers were completely unaffected.
We apologize for the inconvenience.

2009-08-24 12:00:00 GMT Failing Recurring debits
Finished/Solved There is currently an issue at the upstream acquirer for our Credit Card processor CCDeb, causing recurring payments to fail. This may cause 502 login errors for subscription accounts, when the recurring debit hasn't been possible to process.
According to CCDeb the solution is to update your credit card information in their system, even if it means entering the same information again.
CCDebs acquirer (one of the largest in the world) is working with the issue, hoping to solve it soon.

We apologize for the inconvenience.

Update 2009-08-27:
This issue is now solved - however if your subscription was due for renewal during the time the issue lasted, you may still need to update your details as mentioned above to expedite the reprocessing of your subscription debit.
We apologize for the inconvenience.

2009-08-14 17:15:00 GMT Payment update issue
Finished/Solved There is currently a network issue causing delays in account updates after payments has been made, both for account renewals and quota payments.
Our web server colocation host network groups are working on the issue and hope to have it solved soon.
We apologize for the inconvenience.

2009-08-09 13:26:39 GMT US servers
Finished/Solved At the moment we are experiencing authentication issues for some users at the US servers.

The technicians are working on finding a solution.

2009-05-06 21:30:00 GMT Truncated password issue.
Finished/Solved Due to an issue in our database, user passwords which were longer than 10 characters, has been truncated to the first 10 characters only.
If you have used a password which were longer then 10 characters and experience login issues, please try to log in with the first 10 characters only. You can also use the "Lost login" function to retrieve the current data.
You can change your password to a longer password again in the user area, if you wish.

We sincerely apologize for the inconvenience, and has taken measures to prevent this from happening again.

2009-03-20 21:00:00 GMT Temporary performance issue
Finished/Solved At the moment the US server has issues that is affecting the download speeds. This will be solved shortly.

We apologize for the inconvenience.

== Issue now solved ==

2009-01-14 00:08:06 GMT EU SSL
Finished/Solved At the moment the EU SSL server has issues with the authentication system.
We have notified the technicians.

** Issue solved **

2009-01-06 16:26:15 GMT Performance issues in Amsterdam sever farm
Finished/Solved We are currently experiencing performance problems in our Amsterdam news farm.
The servers are actively being repaired and you can expect to see significant improvements over the next 24-48 hours.
We apologize for any inconvenience this may cause.

During this time, authentication can take multiple attempts before succeeding. You may also experience slow download speeds.

The US server farm is unaffected by this issue.

2008-11-07 12:00:00 GMT Planned Maintenance EU server
Finished/Solved ** Planned Maintenance EU server ** Finished **

Between 23:00 and Midnight GMT on November 8 one of our third party vendors will be performing fiber work in Amsterdam.

Customers may experience a 20-minute mild speed degradation with the unlikely possibility of a full 20-minute outage.

We apologize for the inconvenience.


2008-11-05 13:29:11 GMT AUTH Issues
Finished/Solved ** AUTH Issues ** SOLVED **

At the moment we are experiencing authentication issues for some users at the US and US SSL server.

The technicians are working on finding a solution.

2008-10-13 18:45:00 GMT AUTH Issues
Finished/Solved ** AUTH Issues ** SOLVED **

There are currently authentication issues for some users, both for the US and EU servers. Our engineers are troubleshooting, and we hope to have the issues solved shortly.
We apologize for the inconvenience.

2008-09-24 19:50:00 GMT SYSTEM UPDATES
Finished/Solved *** SYSTEM UPDATES *** NOW LIVE!

We are migrating the US NNTP service and its datacenter to a new location. Due to the logistics and scale of moving the existing equipment, the decision was made to build an entirely new server platform in the new location, Ashburn, Virgina, instead of moving the old. This change means all new equipment, increased retention, increased redundancy, and improved backbone connectivity.
The retention will initially be approximately the same, but increase significantly progressively over the next couple of months. We won't give exact numbers as of this date, but the increase will be significant.

This move will also mean the article numbers for each newsgroup will be different. Any users that has stored their headers in their newsreader will have to reload all headers in their subscribed newsgroups. If you do not reload headers you will receive 'article not found' errors as well as the appearance that no new content is being posted.
The article numbers will now be synchronized between the US and EU servers, allowing customers to download headers from one of them, but the articles from the other. (Please note that for newsreaders using Message-ID for retreival, this is already the case.)
There are also changes in the alternate ports. (See below.)

The move will take place automatically via DNS change on September 27 at 12:00 GMT. (08:00 AM EDT) On this day you are not required to change anything on your side, but be aware that the change may take a few hours to fully propagate to all users, due to caching and propagation delays in your ISP DNS servers.

Server information:

NNTP:
news.us.Ngroups.NET (US Server farm)
news.eu.Ngroups.NET (EU Server farm)
Ports: 119, 443

NNTP+SSL: (NNTPS)
news.ssl.Ngroups.NET (US Server farm)
eu.ssl.Ngroups.NET (EU Server farm)
Ports: 563, 80, 81

Thank you for your understanding and we hope you will enjoy the upgraded service.